CUSTOMER CARE

Payment will be processed upon submission of your order. Please allow 1 to 5 business days (Monday-Friday excluding Holidays), unless otherwise noted for processing. You will receive an e-mail from us when your order is shipped. 

Please note due to the popularity of our new collection launches, occasionally there may be a delay in the processing of your order. We appreciate your patience, please reach out to us anytime if you have any questions regarding the processing timeline. 

Unfortunately we cannot modify or cancel an order after it has been placed.

Unfortunately if your order has submitted we cannot add your coupon code afterwards. You may be able to use it on a future order subject to the terms and conditions of the coupon.

If an item you ordered is marked on "Sale" within 10 days of ordering, we would be happy to provide you with a price adjustment of the difference as store credit. Please reach out to customer service with your order information. 

Please note this policy does not cover sales by coupon code, Black Friday/Cyber Monday or limited time promotion. Price adjustments are not provided on products already purchased on sale. 

Estimated shipping date will be highlighted on the product's page. As this date is an estimate, it is subject to change without notice. Please monitor the website or contact customer service should you wish for an update on your preorder. Your credit card will be charged at checkout. Pre-Orders are subject to normal exchange/return policies. Unfortunately we cannot modify or cancel an order after it has been placed. If your order contains an item that is not a pre-order product, it will be shipped together with your pre-order purchase. We will accept returns/exchanges on preorder products within 10 days of receipt.

Check out with Sezzle and split your entire order into 4 interest-free payments over 6 weeks. Just select Sezzle at checkout!

To use Sezzle, your order must be a minimum of $50. 

Please click here to view our shipping information. 

Once your order ships, you will receive a shipping confirmation e-mail with your tracking information.

We offer complimentary shipping on orders over $100. This offer cannot be combined with any other promotion. Subtotal before any tax, discounts, etc. must be greater than $100. 

Unfortunately we do not take responsibility for packages marked as delivered that have been left at your door, or with another receiving party. 

We are more than happy to assist you with filing a missing mail search. 

USA: https://www.usps.com/help/missing-mail.htm

Canada/UK: Please contact us. 

Orders shipped to the UK may be subject to customs clearance and applicable duties and taxes. Cakeworthy is not responsible for any fees incurred after your order has shipped.

If you are located in the UK, please click here for more information. 

Once it has been returned to us, please allow up to 10 business days for processing. Our team will reach out to rearrange reshipment free of charge.

Products purchased between November 15th 2020 and December 15th 2020 may be exchanged or returned up until January 15th 2021, against our normal return policy below.

We accept exchanges/returns on regular priced products for store credit. Shipping costs are non-refundable. Customers are responsible for the cost of returning the product to Cakeworthy. Exchanges are reshipped free of charge. 

Products must be unwashed, unworn, and returned in the condition received. Returns received in poor condition, such as with pet hair or makeup stains will be rejected. In the event your return is rejected, the customer will be responsible for return shipping, or we will recycle the damaged goods on your behalf. 

Please note that due to their nature, all Headwear and Sale products are final sale not eligible for exchange or return. Products purchased using a coupon code are eligible for exchange/return if purchased at regular price.

We accept exchanges/returns on regular priced products for store credit, within 30 days of purchase. Shipping costs are non-refundable. Customers are responsible for the cost of returning the product to Cakeworthy. Exchanges are reshipped free of charge. 

Products must be unwashed, unworn, and returned in the condition received. Returns received in poor condition, such as with pet hair or makeup stains will be rejected. In the event your return is rejected, the customer will be responsible for return shipping, or we will recycle the damaged goods on your behalf. We do not accept returns with the intent to repurchase at a discounted price.

Please note that due to their nature, all headwear and Sale products are final sale not eligible for exchange or return. Products purchased using a coupon code are eligable for exchange/return if purchased at regular price. 

Click here to begin the exchange/return process!

Reports of damaged merchandise or missing merchandise must be made within one week of delivery. We will be happy to provide a replacement in the same product and size free of charge. Damaged merchandise will only be replaced if unworn with tags intact. Replacement will be sent in the same size as ordered only. 

One we receive your exchange or return, please allow up to 10 business days for processing. You will receive an email once it has been processed.

At checkout you will see an option in the right hand menu to apply your Sprinkle Rewards. If you're on mobile, it will be in a drop down menu. Please make sure you're not using ShopPay as you won't be able to see the menu.

Rewards cannot be combined with other promotions. 

Your status will upgrade within 30 days of your last qualifying purchase. 

No need to worry! Flannel isn't typically a fabric that's printed on, as it's not a smooth surface like the cotton material used to make a t-shirt. As such, sometimes during the printing process, ink is placed over a pill in the fabric, which will show through lighter coloured inks as a series of dots. This is the nature of printing on flannel fabric, and it adds character to the overall aesthetic of your flannel!

Good news! You can enter your e-mail address on any sold out product's page to be contacted when it is back in stock!

We are located in Hamilton, Ontario, Canada! (Eh?)