CUSTOMER CARE

Please allow 1 to 5 business days (Monday-Friday excluding Holidays), unless otherwise noted for processing. You will receive an e-mail from us when your order is shipped. 

Please note due to the popularity of our new collection launches, occasionally there may be a delay in the processing of your order. We appreciate your patience, please reach out to us anytime if you have any questions regarding the processing timeline. 

Unfortunately we cannot modify or cancel an order after it has been placed.

Once your order ships, you will receive a shipping confirmation e-mail with your tracking information.

Estimated shipping date will be highlighted on the product's page. Your credit card will be charged at checkout. Pre-Orders are subject to normal exchange/return policies. Unfortunately we cannot modify or cancel an order after it has been placed. If your order contains an item that is not a pre-order product, it will be shipped together with your pre-order purchase.

We ship using USPS. Average transit time is about one week (not including processing). You will receive tracking information in your shipment confirmation e-mail. Please allow 24 to 48 hours on average for your tracking information to update.

We ship using Canada Post. Average delivery time frame within Canada is one week (not including processing). You will receive tracking information in your shipment confirmation e-mail.

We ship using Canada Post. Average delivery time frame internationally is one to three weeks (not including processing), depending on your location. You will receive tracking information in your shipment confirmation e-mail.

Please note during peak seasons such as the Holidays, this timeframe may vary and is not guaranteed. 

We offer complimentary shipping on orders over $100. This offer cannot be combined with any other promotion. 

Orders shipped to the UK may be subject to customs clearance and applicable duties and taxes. Cakeworthy is not responsible for any fees incurred after your order has shipped.

If you are located in the UK, please click here for more information. 

We accept exchanges/returns on regular priced products for store credit, within 30 days of purchase. Products must be unwashed, unworn, and in the condition received. 

Please contact us prior sending your order back for an exchange/return approval. Customers are responsible for the costs associated with exchanging/returning a product, including shipping the product back to us, and any exchanged product back to you. Shipping costs are non-refundable. 

Please note that due to their nature, all headwear, "Lucky Dips", and Sale products are final sale not eligible for exchange or return. Products purchased using a coupon code are eligable for exchange/return if purchased at regular price. 

Orders placed between 11/15/19 and 12/24/19 may be exchanged or returned for store credit against our normal store policy until 1/15/20. 

Please note sale items are not eligable for exchange/return under our normal exchange/return policy. 

Reports of damaged merchandise or missing merchandise must be made within one week of delivery. We will be happy to provide a replacement in the same product and size free of charge. 

No need to worry! Flannel isn't typically a fabric that's printed on, as it's not a smooth surface like the cotton material used to make a t-shirt. As such, sometimes during the printing process, ink is placed over a pill in the fabric, which will show through lighter coloured inks as a series of dots. This is the nature of printing on flannel fabric, and it adds character to the overall aesthetic of your flannel!

Good news! You can enter your e-mail address on any sold out product's page to be contacted when it is back in stock!

Unfortunately we do not take responsibility for packages marked as delivered that have been left at your door, or with another receiving party. 

We are more than happy to assist you with filing a missing mail search. 

USA: https://www.usps.com/help/missing-mail.htm

Canada/UK: Please contact us. 

If an item you ordered is marked on "Sale" within 10 days of ordering, we would be happy to provide you with a price adjustment of the difference as store credit. Please reach out to customer service with your order information. 

Please note this policy does not cover sales by coupon code or limited time promotion. Price adjustments are not provided on products already purchased on sale. 

We are located in Hamilton, Ontario, Canada! (Eh?)