We accept exchanges/returns within 7 days of receipt of unwashed, unworn product. Please contact us prior sending your order back to initiate the exchange/return process. Customers are responsible for the costs associated with exchanging/returning a product, including shipping the product back to us, and any exchanged product back to you. Shipping costs are non-refundable. Please note that due to their nature, all Hats, "Lucky Dips", sale and Limited Edition/Release products are final sale not eligible for exchange or return.